Tovira

Terms of Service

Last updated: 5 October 2026 · Version 2026-10-05

Operated by Prospera Technologies FZ-LLC
Licensed by the Ras Al Khaimah Economic Zone (RAKEZ), United Arab Emirates
Contact: hello@tovira.io

1. The agreement

These Terms are a contract between you and Prospera Technologies FZ-LLC ("Prospera", "we", "us"). By creating an account you accept them, together with the Privacy Policy, which forms part of this agreement.

If you use Tovira in the course of employment or on behalf of a business, you confirm you are authorised to accept these Terms on that business's behalf, and "you" includes that business.

2. What Tovira is, and what it is not

Tovira processes conversations you capture and produces structured facts, reminders, briefs, suggestions and drafts.

It is a tool that assists you. It does not act for you, advise you, or decide for you. It never sends a message, never contacts a client, never books anything, never shares your data, and never takes any action outside your account.

Tovira is not a system of record. It is a memory aid. You remain responsible for your own client relationships, your own commitments, and your own compliance.

3. Your account

You must be 18 or over. You are responsible for your account, for everything done through it, and for keeping your password secure. Tell us at hello@tovira.io as soon as you suspect anyone else has access.

One account is for one person. Do not share logins.

4. Your content and your responsibility for it

4.1 Ownership. You own what you upload. Nothing here transfers ownership.

4.2 Licence. You grant us a licence to store, process, transmit and analyse your content in order to provide the service to you, and to derive anonymous statistics from how the service is used as described in the Privacy Policy. We do not retain your conversation content to train AI models.

4.3 You are the data controller for the conversations you upload. You decide what enters Tovira and why. We process it on your instructions. Where data protection law distinguishes between a controller and a processor, you are the controller of your clients' data and we are your processor.

4.4 You warrant, on each and every upload, that:

  1. You have the legal right to upload every conversation you upload, including every message in it written by anyone other than you.
  2. You have obtained any consent, or given any notice, that the law requires before sharing another person's messages with a service like ours.
  3. Uploading breaches no law, no duty of confidence, no contract with your employer or principal, and no platform's terms — including WhatsApp's.
  4. You will not upload content concerning anyone who has asked you not to.
  5. You will not upload recordings made without whatever consent the law required where the recording was made.
  6. You will not upload health information, or information concerning a person's religion, ethnic origin, political opinions, criminal record, or sexual life.

4.5 Acknowledgement. Before your first chat-export upload you will be asked to confirm the warranties in 4.4. That confirmation is recorded and forms part of this agreement.

4.6 What we check. We do not independently verify every item in every conversation you upload. We do apply reasonable checks: we verify your email address, we record your organisation, your role, and the basis on which you are entitled to upload, and we may ask for evidence of employer or principal approval. We may suspend or remove content we reasonably believe you had no right to upload.

4.7 Indemnity. You will indemnify us against claims, losses, fines, costs and reasonable legal fees, but only to the extent they are caused by your breach of the warranties in 4.4, by your unlawful instruction, or by your breach of applicable data protection law. This does not cover loss caused by us, and it does not apply where we have contributed to the loss, to that extent.

4.8 If the relationships belong to your employer. Client relationships and their message histories frequently belong to a brokerage, agency, or principal rather than to the individual. Uploading them to a personal Tovira account may breach your employment contract or your principal's policies. That is between you and them. You confirm you have checked.

4.9 Third-party erasure requests. If a person whose messages you uploaded asks us to erase their data, we will tell you and you have 14 days to tell us of any legal basis for keeping it. During that period we restrict processing of the disputed data. Telling us is not a veto: we assess whether an exception genuinely applies, and if it does not, we proceed. If you assert an exception you must identify the specific data, the legal reason, how long it is needed, and why restricting or partly deleting it is not enough.

We then remove that person's messages and the facts recorded about them from your account, as described in section 10 of the Privacy Policy. Where a note summary described them, we may regenerate or delete that summary. Your client record, and notes that mention them only in passing, normally remain, subject to the same assessment. We are not liable to you for the consequences of deletion carried out reasonably and in good faith to comply with the law or a valid request.

4.10 Voice notes. Tovira's voice capture is for recording your own notes, in the app, about a meeting or conversation you took part in. You may not use it to reproduce a recording of another person, whether by playing a recording back, by any technical means of submitting audio to the Service, or otherwise. Tovira provides no feature for adding an audio file recorded elsewhere, and attempting to circumvent that is a breach of these Terms.

Recording another person without their consent may be a criminal offence in the United Arab Emirates. You are responsible for your own compliance.

5. Acceptable use

You must not:

We may suspend or terminate accounts that breach this section without notice where the breach is serious.

6. Price and payment

6.1 Tovira costs AED 299 per month or AED 2,990 per year. The price is the same everywhere.

6.2 Trial. New accounts receive a 14-day free trial. No card is needed to start it. You must verify your email address before Tovira will process your conversations; until then, anything you capture is saved and waits. A free trial does not reduce anyone's privacy rights: everything in the Privacy Policy applies from your first upload. Trials include a processing allowance; if you reach it, capture, export and deletion keep working and processing resumes when you subscribe. When the trial ends, you will need to add a card and subscribe to keep processing.

6.3 Payment is by card through Stripe, charged in AED. Subscriptions renew automatically until you cancel, at the same date and time as your original payment — monthly plans each month, yearly plans each year. You authorise us to charge your card for each renewal.

6.4 VAT. Prospera Technologies FZ-LLC is not currently registered for VAT in the UAE and no VAT is charged, to any customer, anywhere. If we become registered, this clause will be updated at that time to state the treatment for UAE and non-UAE customers, and you will be notified in advance under clause 6.6.

6.5 Cancellation. You may cancel at any time from your account. Access continues until the end of the period you have paid for. Beyond the trial, we do not generally refund unused time — except that if you are charged your first payment after the trial and are unhappy with the service, you may request a full refund of that first payment within 7 days of being charged, no questions asked. Outside that window, refunds are given only where the law requires it.

6.6 Price changes. We may change prices on at least 30 days' notice. A new price applies only from your next renewal, and you may cancel before the new amount is charged.

6.7 Failed payments. If a payment fails, we will tell you by email and in the app. From that moment the AI features of Tovira are paused: importing chats, transcribing voice notes, answering questions about your clients, pre-meeting briefs, client pointers, the daily list and priorities, drafting follow-ups, and smart search. Everything else keeps working, including viewing and exporting your data, and voice notes you record are kept and transcribed once payment succeeds. We will try the payment again every day and remind you each day. If it has not succeeded within 7 days, your account is suspended: you will be able to sign in only to update your payment details and to export your data. If payment succeeds within 30 days of the first failure, your account is restored automatically. After 30 days we stop trying and your subscription ends. Contact us at hello@tovira.io to restore it.

If your subscription ends this way, we keep your data for 90 days so your account can be restored, then delete it. We will email you 30 days and 7 days before we do.

6.8 Taxes. You are responsible for any taxes, duties, or charges imposed on your use of the service in your jurisdiction other than those we are required to collect.

6.9 Usage allowance. Your subscription includes a monthly allowance of AI processing, shown in the app as a percentage. When it is used up, AI features pause until your allowance resets at the start of your next billing month. These are importing chat exports, transcribing voice notes, answering your questions, and generating briefs and other analysis. Everything else keeps working, including viewing and exporting your data. Voice notes you record while AI features are paused are kept, and transcribed once your allowance is available again.

You can buy additional usage at any time. It is charged when you buy it, does not expire, and is used only after your monthly allowance runs out. Additional usage is non-refundable once any of it has been used.

7. Limits and availability

7.1 Limits. We apply processing limits to protect reliability and cost. When a limit is reached, deferrable work is queued rather than refused. Capture, briefs, export and deletion always continue to work.

7.2 No guarantee of availability. We aim to keep Tovira available but do not guarantee uninterrupted, timely, secure, or error-free operation. We may suspend the service for maintenance, and will give notice where reasonably practicable. No service level is promised.

7.3 Changes to the service. We may change, add to, or remove features at any time. We will give reasonable notice of any change that materially reduces the service.

7.4 Third-party suppliers. The service depends on suppliers we do not control, including cloud hosting, AI model providers, and payment processors. We are not liable for any failure, outage, change, or withdrawal of any supplier's service.

8. Accuracy, output, and no reliance

8.1 Automated systems. Tovira uses automated language models. They are designed to be accurate but are not perfect and may produce output that is incomplete, incorrect, outdated, or misleading.

8.2 Receipts. Every fact Tovira shows you comes with the original message it was taken from, so that you can verify it. You must verify it.

8.3 Inferences. Some output is inferred rather than stated — for example, treating a long silence as a sign a deal has gone cold. Inferences are labelled and may be wrong.

8.4 No advice. Tovira does not provide legal, financial, tax, real estate, insurance, investment, or any other professional advice. Nothing it produces is a recommendation to take or refrain from any action.

8.5 Drafts are drafts. Nothing Tovira produces should be sent, signed, quoted to a client, relied on, or acted upon without you reading and independently judging it. You are solely responsible for every message you send and every decision you make.

8.6 No warranty. To the fullest extent permitted by law, the service is provided as is and as available, without warranty of any kind, express or implied, including any warranty of accuracy, completeness, fitness for a particular purpose, merchantability, or non-infringement.

9. Data protection allocation

9.1 You are responsible for compliance with data protection law in respect of the conversations you upload, including having a lawful basis, giving any required notice to the people whose messages you upload, and responding to their requests.

9.2 We are responsible for processing that data only in accordance with your instructions and the Privacy Policy, and for the security measures described there.

9.3 If a regulator, court, or third party takes action arising from content you uploaded, you are responsible for it, and clause 4.7 applies.

9.4 A Data Processing Agreement is available on request for customers that require one.

10. Liability

10.1 What we do not exclude. Nothing in these Terms excludes or limits liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded or limited. Everything in this section is subject to your mandatory rights under consumer protection and data protection law, which these Terms do not reduce.

10.2 Exclusion of indirect loss. Subject to 10.1, we are not liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any indirect, incidental, special, exemplary, or consequential loss; any loss of profit, revenue, business, contracts, goodwill, opportunity, or anticipated savings; or any loss arising from your reliance on any output of the service. This does not exclude liability for loss or corruption of your data where we failed to take reasonable security, backup or restoration measures.

10.3 Specific exclusions. Without limiting 10.2, we are not liable for: a deal you lost; a commitment you missed; a message you sent; a decision you made; any inaccuracy in extracted facts or inferences; any failure to surface a fact, promise, question, or risk; any action taken against you by a client, employer, principal, regulator, or third party in connection with content you uploaded; or any outage or delay caused by events beyond our reasonable control. We remain responsible for taking reasonable care in selecting our suppliers and for our own continuity, backup and security obligations.

10.4 Cap. Subject to 10.1, our total aggregate liability to you arising out of or in connection with these Terms and the service, in any twelve-month period, whatever the cause, is limited to the total amount you paid us in that period, or AED 299, whichever is greater.

10.5 Basis of the bargain. You acknowledge that the price reflects this allocation of risk, and that we would not provide the service at this price without it.

11. Force majeure

We are not liable for any failure or delay caused by events beyond our reasonable control, including without limitation: armed conflict, drone or missile strikes, acts of terrorism, civil unrest, government action, sanctions, power or telecommunications failure, failure or physical damage of any data centre or cloud region, failure of any third-party supplier, epidemic, natural disaster, or industrial action. If such an event continues for more than 60 days either party may terminate on notice.

12. Suspension and termination

12.1 You may close your account at any time.

12.2 We may suspend or close an account that breaches these Terms, that we reasonably believe is being used unlawfully, or that presents a risk to the service or to other users. Where practical we will warn you first.

12.3 We may terminate these Terms for any reason on 30 days' notice, in which case we will refund any prepaid fees for the period after termination.

12.4 If you close your account, everything is deleted immediately and cannot be recovered. Export your data first — export works right up to the moment you delete. If we close your account under 12.2 or 12.3, we will give you the chance to export before closure wherever practical.

12.5 Clauses 4, 8, 9, 10, 13, and 14 survive termination.

13. Governing law and disputes

13.1 These Terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, where Prospera is licensed.

13.2 The courts of Ras Al Khaimah have exclusive jurisdiction.

13.3 Before starting any proceedings you agree to write to us at hello@tovira.io setting out the dispute and to allow 30 days for us to respond and attempt to resolve it. This does not apply to urgent relief, steps to preserve evidence, a complaint to a regulator, a data subject exercising their rights, or any mandatory consumer right.

14. General

14.1 Entire agreement. These Terms and the Privacy Policy are the whole agreement between us and replace any prior understanding.

14.2 Severability. If any clause is unenforceable, it is to be read down to the extent necessary to make it enforceable, and the rest stands.

14.3 No waiver. Our not enforcing a clause is not a waiver of it.

14.4 Assignment. You may not transfer these Terms. We may transfer them on notice, including in a sale of the business.

14.5 Changes. We may change these Terms. Material changes will be notified at least 30 days in advance. Continuing to use the service after that date means you accept them.

14.6 Language. These Terms are in English, which is the governing text. A translation may be provided for convenience only and has no legal effect.

14.7 Notices. Notices to us go to hello@tovira.io. Notices to you go to the email address on your account.

15. Contact

hello@tovira.io
Prospera Technologies FZ-LLC, licensed by RAKEZ, United Arab Emirates